I Knit London Tweets

Thursday, March 27, 2008

Things that make you go...AAARRRRGGGGHHHH!

One of the great things about being in a relationship is that the person that you are with is not you...which means that together you make a better person that you do on your own. Gerard and I have very little in common, weirdly, and I don't understand some of his 'stuff' and he doesn't understand some of mine but one of the biggest differences between us is the ability to let all that stressful stuff about life just wash over us....I can't do it, but G can.

So, I know when a situation is bad when Gerard looks like he might explode! The last two weeks have, of course, been some of the most exciting times for us both, with the new shop opening and all the work that entails. It was hard work, but we've put in so much that it was all worth it....but the whole celebratory mood has been dampened by some of the most inefficient service we've ever encountered. At the risk of sounding like a grumpy old fart...just how complicated can it be for British Telecom to install a phone line for us?

For two weeks now we have had no internet access and no telephone into the new shop...so, apologies if you are reading this and you've sent us an email, or booked something online, or tried to call us. We've been assured that it'll be sorted out, but we don't hold out much hope as we are still trying, and trying. We both feel like we've been taken for a ride - and then when we dared to suggest some sort of compensation for loss of business...? Not likely. It wouldn't be so bad if they told us it would be done on such-and-such a day and it was done on that day, but each time there's another problem...and then another...and then another 40 minutes on the mobile trying to get it sorted and having to start the whole sorry tale from the start again. When , finally, we had an engineer in yesterday we did get a phone (hurray) but the BT hub that they had sent two weeks ago now doesn't work, and we have to wait another 2-3 days for a new one....or they did suggest we go and buy one ourselves! It's hilarious - how is it that one of the country's biggest phone/internet providers can take three weeks to connect someone to the internet?

So BT, thanks for ruining one of the most exciting couple of weeks of our life.

And may I extend that thanks to car hire company Sixt (or Sixti, which apparently isn't the same, although the website is the same and the branches are the same...). That's a whole different story, but, seriously...

Why isn't anything ever easy?!


indieknits said...

How frustrating! I have to deal with BT on a day-to-day basis for my job and know how frustrating they can be... It really shouldn't take 3 weeks for a router to be delivered, should it!

Sophie Holt said...

We've been waiting about four months now for our home internet to be set up - every time it nearly happens, something goes wrong and it all gets cancelled and we have to start again. Arghhhh!

Sarah said...

Everyone's got a BT story!

Anonymous said...

I think BT Broadband is kinda known for this kind of thing, if you ask around about it.

We recently changed from Orange dial-up to Pipex Broadband. According to DH, who is the Geek, Pipex are reasonably priced, get on with the job promptly, AND have PEOPLE to contact who understand what they, & you, are talking about!

I just know that it works.

There now, it's wonderful when people tell you you've gone & gotten the wrong stuff, isn't it. Pity you can't knit it up as something else!

Tina - omme i London aka teeweewonders said...

ARRRGHHH... there is nothing worse than BAD CUSTOMER SERVICE. I hope to goodness they compensate you in some way!

Flavaknits said...

I am SO with you on this one....two months without a phoneline before they discovered a cable had been cut.
A £500 apology sweetened it only just - push the compensation button and they may quicken things along (not much!)